Privacy policy
Updated, October 22, 2024
Preface
This page provides our policies and procedures for collecting, using and disclosing your information collected by Sycient web services (the “Services”), including the services made available through this web site, or any applications accessible on any of our subdomains or any other software or services offered by Sycient Technologies in connection with such services (the “Services”) that includes web-applications, or implementation of our product Clapup, documentation portals, knowledgebases, blogs etc.
At Sycient, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Sycient and how we store it, process it and use it.
If you have additional questions or require more information about our privacy policy, do not hesitate to contact us at [email protected].
Terminologies
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers tocient Technologies LLP. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the company’s stated services, in accordance with and subject to, prevailing law of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. These include information that we collect when you create an account with any of our service, or when you browse our website or when you have direct conversation through telephone, or via live chat, or via email, social media interaction, or through any business event that we participate together.
Direct Communication: We may collect feedback, survey, chat transcript, or any form of data that we need for improving customer support, and training.
Usage Information: We also collect and analyze certain information while you visit any of our sites or services, this include your user agent, IP addresses, date and time of visit etc.
Account Registration: We may ask additional information and verify your identity when you register an account with us. Your service will be active only after proper verification to make sure that any of our services are not abused.
- Contact Details including name and address
- Phone Number
- Email Address
- Your Company Name
Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities and using some of our application services.
How we use your information
Sycient use information that stated in the above section for improving our products and services, enhance our customer experience, and to constantly bring the features that are important for our users.
We also use such information to protect our services, ourselves, and people who are engaged with us in any sort. Your acceptance of our Terms and Conditions and this Privacy Policy will be deemed as your consent to the processing your data for all purposes detailed herein. If you wish to revoke such consent, please contact us at [email protected]
We use the information we collect in various ways, including to:
- Provide, operate, maintain, and constantly improve our website, applications, and services.
- Improve, personalize, and expand our website, applications, and services.
- Understand and analyze how you use our services, applications and websites.
- Develop new products, services, features, and functionalities based on your inputs.
- Communicate with you, either directly including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails, If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- Find and prevent fraud and service abuses that can harm our business reputation.
- To improve our customer support – Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions- We may use the information Users provide about themselves when they place an order, only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To store, visualize, manage, and analyze such publicly available review data, social media comments, mentions etc.
Data storage
We use multiple service providers for storing, delivering, and replicating your data to make sure that its resilient in case of any destruction to one of the device that we stored. Our primary storage location is EU region (Germany) and we have also secondary location in EU region as a backup in case of any data outage to our primary location.
Privacy law may vary with jurisdiction, and countries. But we and our partners are committed to take every step for protecting our customers data according to this privacy policy, contractual terms that we agree upon, and global industry standards regardless of jurisdiction that have lesser regulation for data privacy.
How we protect your information?
We use appropriate tools and technologies to make sure that your data is stored, and processed without any sort of potential vulnerabilities that can provide un authorized access to any outsiders.
Advanced Encryption Standard with a 256-bit key: We store all emails with AES 256 bit encryption.
Secure Socket layer: All data are transported with a SSL secured communication channel and is encrypted and protected with digital signatures.
JSON Web Tokens (JWT): Communication and data transfer between our API and front end applications happens only after successful authentication using JWT tokens.
Secret Key based authentication: We also have an additional layer of protection in the form of API keys.
CORS headers: We set CORS headers for making sure that only allowed domains are used for transferring data.
We also constantly monitor our infrastructure for any abnormal behavior and mitigate any sort of network threats using a web application firewall.
Data retention
In order to provide you with our services and offerings, to maintain and grow our business relationship, to meet our legal and contractual obligations, or to protect ourselves from any potential disputes and frauds, we retain your personal data for a period which is reasonably necessary (for example, as required by laws governing record-keeping, records, and bookkeeping, and in order to have proof and evidence regarding our relationship in the event that any dispute that may arises). Except this, we will not retain any of your personal information for any particular period. We will delete all your personal information from our system once these law obligations are finished. This may be done without notifying you. You can always contact us to ask about your personal information by sending an email to [email protected].
Data rights
We would like to make sure you are fully aware of all of your data protection rights under EU General Data Protection Regulation (GDPR) or CCPA. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].
Please note that such rights are not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal data that we hold about you. In the event that we cannot accommodate your request, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Data sharing
We don’t share data with any thirdparty. In the case if we are required to share any data with any of our partners, we will get a consent from you before doing any such activities.
Contact information
If you like to know more or get clarification about privacy or any privacy related matters, you can contact us as [email protected].